Privacy Policy
Animal Aromatics
Website: https://animalaromatics.co.uk/
Email: sales@animalaromatics.co.uk
Last updated: 23 September 2026
1. Introduction
Welcome to Animal Aromatics.
At Animal Aromatics, we are committed to protecting your privacy and ensuring that your personal information is handled securely, responsibly and transparently.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, purchase our products, contact us or interact with our services.
We are committed to complying with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).
By using our website, you acknowledge that your personal information will be handled as described in this Privacy Policy.
Please read this policy carefully to understand how we handle your information.
2. Who We Are
Animal Aromatics is a UK-based business providing animal aromatherapy products and related services.
For the purposes of applicable data protection legislation, Animal Aromatics is the data controller responsible for the personal information we collect and process.
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Business name: Animal Aromatics
Website: https://animalaromatics.co.uk/
Email: sales@animalaromatics.co.uk
3. Information We Collect
We may collect and process the following types of personal information when you interact with our website or services.
Personal Information
When you place an order, create an account, subscribe to our communications or contact us, we may collect:
- Your full name.
- Your email address.
- Your telephone number.
- Your billing address.
- Your delivery address.
- Your order history and purchase details.
- Information you provide when contacting our customer service team.
Payment Information
When you purchase products from our website, payment information is processed through our payment service providers.
We may receive limited payment-related information, such as payment confirmation, transaction references and the payment method used.
We do not intentionally collect or store your complete payment card details on our own systems.
Technical Information
When you visit our website, certain technical information may be collected automatically, including:
- Your Internet Protocol (IP) address.
- Your browser type and version.
- Your device type and operating system.
- The pages you visit on our website.
- The date and time of your visit.
- Your website navigation and interaction information.
- Cookie identifiers and similar technical information.
Information You Provide Voluntarily
We may also collect information that you choose to provide when submitting enquiries, leaving product reviews, providing feedback or communicating with us.
Please avoid providing sensitive personal information unless it is necessary for your enquiry.
4. How We Use Your Personal Information
We collect and use personal information only where we have a legitimate business purpose and a lawful basis for doing so.
We may use your information for the following purposes.
Processing and Delivering Orders
We use your personal information to:
- Process and fulfil your purchases.
- Confirm your orders.
- Arrange delivery of your products.
- Provide order updates.
- Process returns and refunds.
- Respond to questions about your purchases.
Our lawful basis for this processing is the performance of a contract with you.
Customer Service
We use your contact details and relevant order information to respond to enquiries, resolve problems and provide customer support.
Depending on the circumstances, our lawful basis is the performance of a contract or our legitimate interest in providing effective customer service.
Website Administration and Security
We may use technical information to maintain our website, identify technical problems, prevent fraud and protect our systems against unauthorised access.
Our lawful basis is our legitimate interest in maintaining a secure and reliable website or, where applicable, compliance with a legal obligation.
Marketing Communications
Where permitted by law, we may use your contact details to send you information about our products, promotions, special offers and business updates.
We will obtain your consent where required by applicable marketing legislation.
Where the law permits us to send marketing communications to existing customers without separate consent, we will provide an opportunity to opt out when collecting your details and in each subsequent marketing message.
You can unsubscribe from our marketing communications at any time by using the unsubscribe link in our emails or contacting sales@animalaromatics.co.uk.
Legal and Regulatory Compliance
We may process your information where necessary to comply with legal obligations, including tax, accounting, consumer protection and other applicable regulatory requirements.
5. Our Lawful Bases for Processing
Under the UK GDPR, we must have a lawful basis for processing your personal information.
Depending on the purpose, we may rely on:
Contractual necessity: Where processing is necessary to fulfil an order or provide services you have requested.
Legal obligation: Where we must process or retain information to comply with applicable laws.
Legitimate interests: Where processing is necessary for our legitimate business interests, provided these interests are not overridden by your rights and freedoms.
Consent: Where you have given us permission to process your information for a specific purpose, such as certain marketing activities or the use of non-essential cookies.
Where we rely on consent, you have the right to withdraw it at any time.
Withdrawal of consent will not affect the lawfulness of processing carried out before consent was withdrawn.
6. Sharing Your Personal Information
We do not sell your personal information to third parties.
However, we may share your information with trusted third-party service providers where necessary to operate our business and provide our services.
These may include:
Payment service providers: To securely process payments and refunds.
Delivery and courier companies: To deliver your purchases.
Website hosting and technical support providers: To maintain the security and functionality of our website.
Email and marketing service providers: To send order confirmations, customer service communications and marketing messages where permitted.
Professional advisers: Including accountants, legal advisers and other professional service providers where necessary.
Regulatory authorities: Where we are legally required to disclose information.
We require service providers processing personal information on our behalf to handle that information securely and in accordance with applicable data protection requirements.
We share only the personal information reasonably necessary for the relevant purpose.
7. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support website functionality, remember your preferences and improve your browsing experience.
Cookies are small text files stored on your device when you visit a website.
Depending on the technologies used on our website, cookies may include the following categories.
Strictly Necessary Cookies
These cookies are essential for the website to function correctly.
They may support features such as shopping baskets, checkout processes, account security and essential website functionality.
These cookies do not generally require your consent.
Analytics Cookies
Analytics cookies help us understand how visitors interact with our website, including which pages are visited and how visitors navigate the site.
Where required by law, we will obtain your consent before using these cookies.
Marketing Cookies
Marketing cookies may be used to measure the effectiveness of advertising or display relevant promotional content.
Where required, these cookies will only be activated after you have provided your consent.
Managing Cookies
You can manage or delete cookies through your browser settings.
Where our website uses non-essential cookies that require consent, you will be given an opportunity to accept or reject them.
You can also withdraw your consent through the cookie preference controls provided on our website, where available.
Disabling certain cookies may affect the functionality of some website features.
8. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting and regulatory requirements.
Our retention periods depend on the type of information and the purpose for which it is processed.
For example:
Order and transaction records: We retain records for the period necessary to comply with applicable tax, accounting and legal obligations.
Customer enquiries: We retain correspondence for as long as reasonably necessary to resolve enquiries and maintain appropriate business records.
Marketing information: We retain marketing contact information until you unsubscribe, withdraw consent where applicable, or the information is no longer required for the relevant purpose.
Website and technical information: We retain technical information only for as long as necessary for the relevant operational, security or analytical purpose.
When personal information is no longer required, we will securely delete or anonymise it, unless continued retention is required by law.
9. How We Protect Your Information
We take the security of your personal information seriously.
We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration and disclosure.
These measures may include secure website connections, access controls, secure payment processing and appropriate safeguards for information held by our service providers.
Access to personal information is limited to those who have a legitimate business need to access it.
Although we take reasonable precautions to protect your information, no method of transmitting or storing information electronically is completely secure.
If we become aware of a personal data breach, we will take appropriate steps to investigate and respond to it, including notifying affected individuals and relevant authorities where required by law.
10. International Data Transfers
Some of our service providers may process or store personal information outside the United Kingdom.
Where personal information is transferred internationally, we will ensure that appropriate safeguards are in place in accordance with applicable UK data protection legislation.
These safeguards may include UK adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses or another legally recognised transfer mechanism.
You can contact us if you would like further information about the safeguards applicable to transfers of your personal information.
11. Your Data Protection Rights
Under UK data protection legislation, you have certain rights regarding your personal information.
Depending on the circumstances, these include:
Right of access: You can request a copy of the personal information we hold about you.
Right to rectification: You can ask us to correct inaccurate or incomplete personal information.
Right to erasure: You can request the deletion of your personal information in certain circumstances.
Right to restrict processing: You can request that we limit how your personal information is used in certain circumstances.
Right to data portability: You may be entitled to receive certain personal information in a structured, commonly used and machine-readable format.
Right to object: You can object to certain types of processing, including processing based on legitimate interests and processing for direct marketing.
Right to withdraw consent: Where we rely on your consent, you can withdraw it at any time.
These rights are subject to applicable legal conditions and exemptions.
To exercise any of your rights, please email sales@animalaromatics.co.uk.
We will respond to your request in accordance with applicable data protection legislation, normally within one month of receiving a valid request.
We may need to verify your identity before responding to certain requests.
12. Marketing Preferences
We respect your right to choose whether you receive marketing communications from Animal Aromatics.
If you subscribe to our newsletter or otherwise agree to receive marketing communications, we may contact you with information about our products, offers and business updates.
You can opt out of marketing communications at any time by:
- Clicking the unsubscribe link in a marketing email.
- Emailing sales@animalaromatics.co.uk and requesting removal from our marketing list.
We will process your request and stop sending the relevant marketing communications.
Please note that even if you unsubscribe from marketing emails, we may still contact you with essential information relating to your orders or customer enquiries.
13. Third-Party Websites
Our website may contain links to third-party websites, including social media platforms and other external services.
These websites operate independently of Animal Aromatics and may have their own privacy policies and data collection practices.
We encourage you to review the privacy policies of any external websites you visit.
We are not responsible for the privacy practices of third-party websites that we do not control.
14. Children’s Privacy
Our website and products are not specifically directed towards children under the age of 13.
We do not knowingly collect personal information from children under 13 without an appropriate lawful basis and any required parental authorisation.
If you believe that a child has provided us with personal information inappropriately, please contact sales@animalaromatics.co.uk.
We will investigate the matter and take appropriate action.
15. Information Required to Place an Order
Certain personal information is necessary for us to process and deliver your order.
For example, we may require your name, delivery address, email address and payment information to fulfil a purchase.
If you do not provide the information necessary to complete your order, we may be unable to process your purchase or deliver your products.
Providing information for optional activities, such as subscribing to marketing communications, is voluntary.
16. Automated Decision-Making
We do not use your personal information to make solely automated decisions that produce legal or similarly significant effects on you.
If our use of automated decision-making changes in the future, we will update this Privacy Policy and provide any additional information required by law.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality or applicable legal requirements.
Any updates will be published on this page, and the date at the top of the policy will be amended accordingly.
Where changes are significant, we will take appropriate steps to bring them to your attention.
We encourage you to review this Privacy Policy periodically.
18. Complaints
If you have concerns about how Animal Aromatics collects, uses or protects your personal information, please contact us in the first instance.
We will investigate your concerns and aim to resolve them promptly.
You also have the right to raise a complaint with the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.
Information Commissioner’s Office
Website: https://ico.org.uk/
Telephone: 0303 123 1113
You can contact the ICO if you are dissatisfied with our response or believe that your personal information has been processed unlawfully.
19. Contact Us
If you have any questions about this Privacy Policy, wish to exercise your data protection rights or would like further information about how we handle your personal information, please contact us.
Animal Aromatics
Website: https://animalaromatics.co.uk/
Email: sales@animalaromatics.co.uk
We will endeavour to respond to your enquiry as promptly as possible.